Accessibility Statement

The E.Wedel Chocolate Factory is committed to ensuring the accessibility of its website in accordance with the Act of April 4, 2019, on digital accessibility of websites and mobile applications of public entities. This accessibility statement applies to this website.
Website publication date: 2024-08-05.
Date of the last significant update: 2024-08-05
The website is partially compliant with the Act of April 4, 2019, on digital accessibility of websites and mobile applications of public entities due to the non-compliance or exclusions listed below:
  • Multimedia players should include a textual alternative for played media (e.g., sound effects such as chocolate crunching or beatboxing are not presented in textual form; however, these elements serve an aesthetic purpose and do not carry informational value).
  • No information is provided about opening elements in a new window.
  • A sitemap and search function have not been implemented.
  • When the page view is zoomed to 200%, text requires horizontal scrolling for full visibility.

Statement created on: 2024-08-05

The declaration was prepared based on a self-assessment conducted by the public entity.

Feedback and Contact Information

If you encounter any issues with the website's accessibility, please contact us. The contact person is Karolina Kopińska, available at [email protected] or by phone at +48 609 126 375. Through these channels, you can also submit requests for inaccessible information or lodge complaints about the lack of accessibility.

"Everyone has the right to request digital accessibility of a website, mobile application, or any of their elements. Alternatively, you may request access to information in an alternative form, such as reading an inaccessible document aloud or describing the content of a video without audio description. Requests should include the requester's contact details, a specification of the relevant website or mobile application, and a preferred contact method. If alternative access to information is requested, the requester should specify their preferred method for receiving the information.

The public entity should fulfill the request promptly, no later than 7 days from the date of the request. If this is not possible, the entity must immediately inform the requester of when the request will be fulfilled, with this time frame not exceeding two months from the date of the request. If digital accessibility cannot be provided, the public entity may propose an alternative method of access.

If the public entity refuses to comply with the request for digital accessibility or an alternative access method, the requester may file a complaint regarding the digital accessibility of the website, mobile application, or their elements. After exhausting the aforementioned procedure, a request can also be submitted to the Commissioner for Human Rights."

Architectural Accessibility Declaration

Address: Aleja Wedla 5
Entrance: The Museum can be accessed through a single entrance on the side of Aleja Wedla. The nearest road is Lubelska Street, approximately 150 meters from the main entrance. Visitors using wheelchairs, crutches, or walkers, as well as families with strollers, can use the main entrance. The main entrance door has a width of 2.8 meters. All spaces inside the building are accessible for wheelchair users: corridors are sufficiently wide, and elevators serve all floors. Tactile maps on each floor are high-contrast, embossed, and include Braille.  
Parking: The parking lot in front of the Museum has one designated parking space for persons with disabilities. Entry with Assistance and Guide Dogs: Certified assistance dogs and guide dogs are allowed in the building and all its spaces.  
Elevators: The building has three elevators. One is located on the ground floor in the entrance pavilion, leading to level -1, which houses ticket counters, cloakrooms, restrooms, and the gift shop. The other two elevators connect level -1 to the ground floor, the first floor (exhibition area and chocolate workshops), and the second floor (exhibition space, museum office, and cinema room). Both elevators also reach the sixth floor, where the observation deck is located.  
Restrooms: The Museum has 9 restrooms, including 3 accessible for persons with disabilities:
  • On level -1, past the cloakrooms (at the end of the corridor).
  • On floors +1 and +2 (to the right after exiting the elevator, then left upon entering the exhibition).
A family room equipped with a separate restroom and a changing table is also available on level -1.
Accessible restrooms have a maneuvering space of 150 cm in width.   Additional Information More information on accessibility can be found in the Accessibility section.

Downloadable Files:

Request for ensuring architectural or information-communication accessibility